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Terms & Conditions & Important Information

The currently applicable terms and conditions for our services can be viewed by following the below links. Tesco Broadband Terms & Conditions Tesco Homephone Service Terms & Conditions (Applicable to Homephone onl... Read more

Complaints Code

How to register a complaint You can call one of our UK based contact centres on 0345 30 400 30. We do not charge for calls to this number if you use your Tesco Broadband with Calls telephone number, but we do charge if y... Read more

Pricing information

The Tesco Broadband & Homephone pricing information gives you a quick way of finding out about all the current prices and call tariffs for our packages. All prices quoted are accurate from 4th March 2014 and are inclus... Read more

Code of Practice regarding Premium Rate Services & Other Special Numbers

What are these calls? 1. Premium Rate Calls – Most numbers start 09, 118, 0871, 0872 and 0873 and are mainly used for competitions, TV voting, horoscopes, chat lines, adult lines, recorded information and professional advi... Read more

Migration (MAC) Code of Practice

Please note, as of 20th June 2015, new Ofcom rules mean you no longer need a MAC code to change broadband providers. Introduction to MAC This process outlines how Tesco Broadband handles requests for customers: a) With... Read more

Tesco Homephone Service Terms & Conditions

The Tesco home phone Service Terms & Conditions apply to new and existing Tesco home phone customers and are effective from 7th September 2010. Although you may have read some information about Tesco home phone alongsi... Read more

Tesco Broadband Terms & Conditions & Important Information

1. INTRODUCTION 1.1 Although you may have read some information about the Services or received certain information over the telephone, you should read these Terms & Conditions carefully because they contain important i... Read more

Tesco Broadband & Homephone Code of Practice

An introduction to our company and our partners Our Product Portfolio Our Commitment to you How to contact us Sales & Marketing Ending your contract with us Our Pricing Billing Number Porting Directory Enquiries Compla... Read more

Terms and Conditions for free broadband offer available for existing customers

Subject to availability. Offer ends 31st December 2014. 'Free Broadband for 12 months' is available to customers within our network area, subject to taking a new 12 month contract. This offer only applies to the broadband ... Read more