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Codes of Practice

Code of Practice for Sales and Marketing – Tesco Broadband
Code of Practice for Sales and Marketing – Tesco Home Phone
OFCOM General Condition 24
Code of Practice regarding the Provision of Public Electronic Communications Services
Code of Practice regarding Premium Rate Services, Number Translation Services, 0870 calls and Personal Numbers  
Code of Practice for Complaints
Code of Practice for Migration 

See also:
Tesco Broadband Fair Usage & Traffic Management Policies
Tesco Broadband and Tesco Home Phone Pricing
Tesco Broadband and Tesco Home Phone Terms & Conditions 

Help & FAQs

Got a query? Take a look at our frequently asked questions.

Broadband FAQs
Homephone FAQs
  • My first bill is higher than I expected, why is this?
  • When will I receive my bill and when will my payment be due?
  • Can I pay my account on-line?
  • What are the benefits of transferring my line rental to Tesco?
  • What's your definition of evening and weekend?
  • How much will I pay for line rental?
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