- Simple to use – no new line or new phone required
- You keep your number and the services you normally get from BT like 1471 and 1571
- You can still use the web without changing your Internet Service Provider
- No more bills from BT - both your line rental and call charges will be on your one monthly bill from Tesco
- Standard UK landline calls are to 01, 02 and 03 numbers only
*Unlimited calls to Tesco directory enquiries 118 321 are only available to Tesco home phone customers calling from a registered Tesco home phone number. Unlimited directory enquiries 118 321 available for residential use only. Tesco home phone reserves the right to withdraw this service.
- You must be over 18 and be a UK resident with a UK bank account
- You must be a BT account holder
- Apply online or over the phone
- Setup a Direct Debit instruction with us. (All bill payments have to be via monthly direct debit).
Once you've applied it may take up to 3 weeks to move to us. During this time we will confirm your bank details, cancel and transfer your existing service from BT. During the transfer your phone service will be unaffected. We'll deal with it as quickly as possible and will keep you informed on progress.
- Tesco home phone only works on a BT landline.
- Please remember that we have a minimum contract period of 3 months. This may vary with promotional offers.
- All payments by monthly Direct Debit
If you need help you can contact Customer Services by:
Phone on: 0844 556 3550 (8am - 10pm Monday to Sunday) calls cost 5p per minute from a BT landline
Fax on: 0845 300 60 30 (8am - 10pm Monday to Sunday)
Letter to: Tesco Home Phone, PO Box 1142, Warrington, WA55 1EU
Email to: support@tescohomephone.com
Please note - We cannot respond to emails containing attachments. This would also include emails where there is an element of personalisation such as wallpaper or symbols.
Opening hours:
8am - 10pm Monday to Sunday
If you have a problem with any aspect of Tesco home phone, please see Home Phone FAQs for more information.